INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes. We use high-resolution, accurate images for all our listings. However, slight variations in packaging color or minor details may occur due to manufacturing updates. Rest assured, the toy itself will be exactly as described.

Where can I view my sales receipt?

Your digital sales receipt is immediately emailed to you after purchase. You can also view and download it anytime from your 'My Account' page under the 'Order History' tab.

How can I return an item?

Return & Exchange Policy

At Toy Junction, we take utmost care to ensure that every product is checked and packed properly before dispatch. We strive to deliver products in good condition and without any missing parts.

However, in the unlikely event that your product arrives damaged or has any missing parts, you may request an exchange within 3 days of receiving your order. To help us verify the issue, please share clear photos or an unedited video showing the damage or missing parts. Our team will review your request and assist you with the exchange process.

Please Note: Due to the nature of our business and order fulfilment process, refunds are not available once an order has been dispatched. Exchanges are considered only for verified cases of products received damaged or with missing parts. We do not offer exchanges for change of mind or other reasons unrelated to damage or missing parts.

Will you restock items indicated as “out of stock?”

Most of our popular toys are restocked regularly! Enter your email on the product page to be the first to know when it's back in stock.

Where can I ship my order?

We offer shipping across all major pin codes in India. You can enter your address during checkout to confirm serviceability and delivery timelines.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

    Pushpprakash Enterprises (Toy Junction)
    Address: 1st Floor Anamika Plaza, Kalyani Club Road, Near Harisabha Chowk, Muzaffarpur, Bihar – 842001
    Phone: +91 9204842841
    Email: toyonrent.india@gmail.com
    Working Hours: Monday to Saturday – 11:30 AM to 8:30 PM